Once a value is debited from your payment instrument/bank
account and you have received the same value in your Slpe Id, there is no
cancellation or refund permitted for such transaction. However, if in a
transaction performed by You on the slpe Platform, an amount has been charged
to Your card or bank account and a value is not delivered within 24 hours of
the completion of the transaction, then You shall inform us by sending an e
mail to our customer services e mail address mentioned on the ‘Contact Us’ page
on the slpe Platform. Please include in the e-mail the following details –
value, transaction date and order number. Slpe will investigate the incident
and, if it is found that money was indeed charged to Your card or bank account
without delivery of the value, then You will be refunded the amount within 21
working days from the date of receipt of Your e mail. All refunds will be
credited to the instrument that was charged.